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Terms Conditions Privacy

Last updated: January 2026

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Terms & Conditions

Please read these Terms & Conditions (“Terms”) carefully before using this website or engaging Digital Mosaics for services.

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By accessing this website, purchasing services, or entering into a project with Digital Mosaics (“we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree, please do not use the site or services.

Nature of Services

Digital Mosaics provides website design, visual design, branding support, digital strategy, and related creative services, primarily using the Wix platform.

All services are provided on a project-based or scoped basis, as outlined in a written proposal, invoice, pricing plan, or email confirmation.

Digital Mosaics does not guarantee:

  • Specific business outcomes (including traffic, sales, conversions, or rankings)

  • Performance of third-party platforms, tools, or integrations

  • Compatibility with future platform updates beyond our control

Client Responsibilities

Clients agree to:

  • Provide timely access to content, assets, approvals, and platform logins as needed

  • Ensure accuracy, ownership, and legal compliance of all provided materials

  • Review deliverables and provide feedback within agreed or reasonable timeframes

Delays caused by missing materials, feedback, or approvals may impact timelines and delivery.

Payments, Milestones & Completion; Fees & Payment Structure

All fees are agreed upon in advance and documented through a proposal, invoice, pricing plan, or written confirmation.

Unless otherwise stated:

  • An initial deposit is required to begin work

  • Remaining balances are due according to agreed milestones or completion

  • Payments are due regardless of client launch timing or external dependencies

All payments are non-refundable once work has commenced.

Definition of “Substantially Complete”

A project is considered Substantially Complete when:

  • The agreed scope of work has been delivered and implemented

  • The website or deliverable is functional, accessible, and usable for its intended purpose

  • All primary pages, layouts, and features included in the scope are present

  • Any remaining items are minor, cosmetic, or refinement-based (e.g., spacing, copy edits, image swaps)

Substantial Completion does not require:

  • Final client launch or public publishing

  • Final copy or image approvals

  • Third-party approvals or integrations outside Digital Mosaics’ control

Once a project reaches Substantial Completion, the final balance becomes due.

Client Review & Feedback Window

Clients are responsible for reviewing delivered work and providing feedback within a reasonable review period, typically 7–10 business days unless otherwise agreed.

If feedback is not provided within this window:

  • The project may be deemed Substantially Complete

  • The final invoice becomes payable

  • Additional revisions requested later may require re-scoping and additional fees

Delays, Pauses & Abandoned Projects

If a project is delayed due to:

  • Client unresponsiveness

  • Delayed content, assets, or approvals

  • Third-party platform issues

Digital Mosaics reserves the right to:

  • Adjust timelines

  • Pause work

  • Invoice for completed phases

Projects paused for more than 30 days may require re-scoping, restart fees, or closure at the Substantially Complete stage.

Additional Work & Scope Changes

Any work requested beyond the agreed scope—including additional pages, features, redesigns, or revisions—will be quoted and billed separately.

Additional work does not delay payment obligations for completed milestones.

Late Payments

Late or unpaid invoices may result in:

  • Paused work

  • Delayed delivery

  • Temporary suspension of access to design files or staging environments

Access is restored upon receipt of payment.

Refunds

Because services involve time, strategy, and creative labor:

  • Deposits and completed milestones are non-refundable

  • No refunds are issued for completed or Substantially Complete work

Intellectual Property

Upon full payment:

  • The client receives ownership of final, delivered design assets created specifically for them

Digital Mosaics retains:

  • Ownership of working files, drafts, concepts, and unused materials

  • The right to display completed work in portfolios, case studies, and marketing materials unless otherwise agreed in writing

Third-Party Platforms & Tools

Digital Mosaics is not responsible for:

  • Changes, limitations, outages, or pricing updates related to Wix or third-party tools

  • Performance or security of third-party services

Clients are subject to the terms of those providers.

Limitation of Liability

To the fullest extent permitted by law, Digital Mosaics shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of revenue, data, or business opportunities

  • Platform-related issues beyond our control

Total liability shall not exceed the amount paid for services rendered.

Termination

Either party may terminate services with written notice.

Fees for work completed up to the termination date remain payable.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Privacy Policy

Digital Mosaics

Last updated: February 2026

Digital Mosaics respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

  • Name, email address, and contact details

  • Project communications and submitted materials

  • Billing and payment information (processed securely via third-party providers)

  • Website usage data (analytics, cookies)

How We Use Information

Information is used to:

  • Provide and manage services

  • Communicate with clients

  • Process payments and invoices

  • Improve website functionality

  • Comply with legal obligations

We do not sell or rent personal information.

Third-Party Services

We may use trusted third-party providers for:

  • Website hosting (Wix)

  • Payment processing

  • Analytics

Each provider operates under its own privacy policy.

Data Security

Reasonable safeguards are used to protect personal information.
However, no system can be guaranteed 100% secure.

Your Rights

You may request to:

  • Access or correct your personal data

  • Request deletion where legally permitted

Requests can be made by contacting us directly.

Cookies

This site may use cookies to enhance experience and analyze traffic.
You may disable cookies through your browser settings.

Policy Updates

This Privacy Policy may be updated periodically.
Continued use of the site constitutes acceptance of any changes.

Contact

Questions about this Privacy Policy?
Contact Lori Wallace.

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